Refund Policy

Last updated: June 12, 2026

We'd rather refund you than have you pay for something that didn't help. Here is exactly how refunds work.

1. Pay-per-document purchases

• If processing fails (no analysis delivered), your document credit is restored automatically — no need to ask. If you'd rather have the money back instead, one email does it.
• If the analysis is unusable (e.g., the document text was misread or the output is clearly wrong for your document type), email us within 14 days and we refund the document, no questions asked.

2. Subscriptions (Starter and Pro)

• First month: if you're not satisfied within the first 14 days of your first subscription payment, we refund that payment in full.
• After that: you can cancel anytime; your plan stays active until the end of the paid period. We don't pro-rate partial months, but we will refund a renewal charged in error if you contact us within 14 days of the charge.

3. How to request a refund

Email hello@luminaridoc.com from the address you purchased with, including the approximate purchase date. We respond within 2 business days. Refunds are issued by Paddle, our payment provider, to your original payment method, typically within 5–10 business days.

4. EU consumer rights

If you purchase as a consumer in the EU, you have a statutory 14-day right of withdrawal. By requesting immediate processing of a document, you consent to the service being performed before the withdrawal period ends; once an analysis has been delivered, the withdrawal right no longer applies to that purchase — but the goodwill refunds described above still do. Nothing in this policy limits your statutory rights.